Shipping & Refunds

SHIPPING POLICY

  • We deliver on Sunday, Tuesday, Thursday, and Saturday in Hyderabad only @ 50/- rupees of cost. (These 4 days are further called as delivery days)
  • We use a safe double packing method which will keep the food in hygiene and fresh from inside and to protect its taste.
  • The order should be confirmed by us before 1:00 P.M on the previous day to avail delivery on the next delivery day, otherwise your order will be delivered on the succeeding delivery day. For example, if we accept your order on Saturday by 1:00 P.M your order will be delivered by Sunday, if you place an order on Saturday after 1:00 P.M your order will be delivered on succeeding delivery day i.e., on Tuesday. Please also go through the description under the product before adding it to the cart for special information related to that product. Note: This may or may not apply for bulk orders.
  • The order cancellation should be made before the order is being prepared, customers cannot cancel the order if the product is in the process of preparation.
  • If there is any change in delivery address customer should intimate us before 4:00 P.M on the previous day otherwise your order will be delivered to the address that is mentioned earlier at the time of ordering the product/products. For example, if your delivery day is Saturday, you should intimate us for a change of address on Friday before 4:00 P.M.
  • If customers fail to intimate us for a change of address as mentioned in point number 5 above, point number 7 below will apply
  • Please make yourself available at the address mentioned during placing an order or the updated address on the day of delivery either office, residence or other place. If for any reason you or your family or friends aren’t available at the time of delivery to collect the product/products, you will be charged for the next delivery day. This applies to every order placed irrespective of the value of order.
  • We will not charge any delivery charges if the product is delivered wrongly due to any issues from our side and you are needing an exchange.

REFUND POLICY

  • Order is to be canceled before the product is being prepared, cancelation will not be accepted if the product ordered by the customer is in the process of preparation.
  • We will not accept any return or exchange of product/products that are ordered and accepted, unless the product/products are delivered wrongly.
  • Amount will be credited to the customer account within a week if he/she makes a valid cancelation.